This Return and Refund Policy sets forth the formal terms, operational guidelines, and legal prerequisites governing item returns, exchange requests, cancellation procedures, and monetary reimbursements for merchandise purchased through Fashiplazoz. By placing an order via our platform, you acknowledge and agree to comply with the stipulations detailed herein.
1. Standard Eligibility Window for Returns
Customers have an allocated timeframe of thirty (30) calendar days from the verified date of carrier delivery to initiate a standard return request. Requests lodged subsequent to this 30-day period cannot be authorized for return, store credit, or direct refund.
To qualify for an authorized return, all items must fulfill each of the following strict criteria upon receipt and inspection at our processing center:
- Merchandise must remain completely unworn, unwashed, unaltered, and devoid of any signs of wear, fragrance, makeup, pet hair, or fabric damage.
- Original product packaging, shoe boxes, dust covers, garment bags, and protective plastics must accompany the product in pristine physical condition.
- All original manufacturer tags, security tags, designer labels, and barcode stickers must remain securely attached in their original positions without any tampering.
- A valid proof of purchase (official order confirmation number or packing invoice) must be included within the return parcel.
2. Non-Returnable and Final Sale Categories
In adherence to consumer safety standards, public health regulations, and specialized manufacturing inventory conditions, the following categories of merchandise are classified as strictly non-returnable and non-refundable:
- Merchandise marked as "Final Sale", clearance liquidation items, or promotional gift items.
- Intimate apparel, lingerie, swimwear, bodysuits, undergarments, and hosiery where hygienic protective seals have been broken or removed.
- Custom-tailored, made-to-order, personalized, or monogrammed fashion pieces.
- Pierced earrings, fine jewelry items subjected to direct skin contact, and custom body hardware.
- Beauty products, fragrances, cosmetics, skincare formulations, and hair care accessories that have been unsealed or used.
- Digital gift cards, promotional vouchers, and downloadable retail credits.
3. Return Authorization and Step-by-Step Procedure
Returns must undergo formal authorization prior to physical dispatch. Shipments returned without prior authorization may be refused at delivery and returned to the sender at their sole expense.
Please follow these systematic steps to initiate and complete your return processing:
- Step 1: Contact Support. Dispatch a written return authorization request to our customer relations team via email at contact@fashiplazoz.com or telephone us directly at 888-897-8911. Clearly reference your order number, specific product identifiers, and the designated reason for return.
- Step 2: Obtain Return Documentation. Upon preliminary validation, you will receive a Return Merchandise Authorization (RMA) reference number alongside comprehensive dispatch instructions.
- Step 3: Secure Packing. Safely pack the eligible merchandise in its original protective packaging, ensuring the RMA slip is placed visibly inside the package.
- Step 4: Dispatch Package. Affix the return dispatch label to the exterior box and dispatch the parcel to our primary fulfillment center at: 721 Broadway, New York, NY 10003, USA.
4. Return Shipping Charges and Restocking Policy
Except in circumstances involving verified fulfillment errors or defective items on our part, all return shipping costs remain the sole responsibility of the customer. We strongly recommend utilizing a trackable and insured shipping carrier service. Fashiplazoz cannot accept liability or issue reimbursement for parcels that are lost, damaged, or delayed during return transit.
Approved standard returns do not incur hidden restocking penalties. However, in instances where returned footwear boxes are shipped without an outer protective container, or where packaging is substantially defaced, an administrative handling fee of $15.00 may be deducted from the finalized refund balance.
5. Mandatory Inspection and Refund Disbursal
Upon physical arrival at our facility located at 721 Broadway, New York, NY 10003, USA, returns undergo strict quality inspection within three to five (3–5) business days. Following comprehensive inspection:
- Approval: If the items comply fully with our return conditions, a confirmation email will be generated, and a refund transaction will be executed immediately.
- Disbursal Method: Refunds are remitted exclusively to the original payment method utilized during order placement. Under no circumstances are cash or alternative payment destination disbursements permitted.
- Processing Timeline: Financial institutions, credit card processors, and merchant gateways typically require an additional five to ten (5–10) business days to post the credited balance to your account statement.
- Rejection: Items received in worn, soiled, washed, or unapproved conditions will be rejected. You will be formally notified via email, and the goods will be returned to your shipping address upon receipt of return postage fees.
6. Exchanges and Damaged or Defective Items
We do not operate an automated direct-exchange inventory hold system. Customers desiring a different size, color, or alternative design are instructed to initiate a standard return for their current item and simultaneously submit a separate purchase order for the desired item on our website.
If you receive merchandise that is visibly damaged during shipping or demonstrates a verifiable manufacturing defect, you must notify our customer service within forty-eight (48) hours of delivery. Please email contact@fashiplazoz.com with your order number, descriptive details of the defect, and high-resolution photographs illustrating the issue. Confirmed defective or mistakenly fulfilled items are eligible for a replacement or a full refund, including original and return shipping expenditures.
7. Order Cancellations and Modifications
Due to automated warehouse logistics, orders placed on Fashiplazoz enter fulfillment processing rapidly. Cancellation or address modification requests are accepted within sixty (60) minutes of transaction confirmation. Once a shipment tracking number has been generated or the order has entered dispatch staging, the order cannot be intercepted and must follow the standard return procedure outlined in this document upon delivery.
8. Official Contact for Policy Inquiries
For further clarifications regarding return conditions, dispute resolution, or pending refund statuses, our customer support department is at your service:
- Registered Facility Address: 721 Broadway, New York, NY 10003, USA
- Customer Service Inquiries: contact@fashiplazoz.com
- Support Telephone Line: 888-897-8911